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IT Division: Tranformation as a Customer Centric Organization

Given that effective, reliable, and flexible IT services are critical to the success of business initiatives today, many enterprises are increasingly seeking to transform their IT organizations from a traditional technology provider to a provider of reliable, low-cost IT services. This level of IT transformation can be realized today, but it requires significant knowledge and experience to manage the changes and mitigate the inherent risks.

Many IT organizations are turning to IT Service Management (ITSM) for answers. ITSM focuses on delivering and supporting IT services that are appropriate to the business requirements of the organization. It achieves this by leveraging IT Infrastructure Library (ITIL)-based best practices that promote business effectiveness and efficiency.

Attempting to apply ITIL guidelines can be daunting, because they demand far-reaching changes that affect people, processes, and technology. To help you move forward with greater ease and confidence, 3A-Strategy assembled with it`s partners a team of IT service experts across the European Continent to develop an effective approach and cookbook that can be used as a starting point to help you develop a roadmap for transforming your corporate IT organization.

This methology has proven to be invaluable to several companies as they seek to understand their entire IT environment, including their people, process, and technology, and to consider possible alternatives to their most critical challenges. And as a reference tool, the model provides a coherent representation of IT processes and a common language, making it useful in initiating a meaningful dialogue between all parties involved in IT process requirements and solutions.

For this reason, our model includes processes designed to achieve business-IT alignment. The result is a model that combines ITIL and industry-standard best practices with 3A-Strategy`s years of knowledge and experience.

Adopting and using the ITIL Reference Model can allow your IT organization to:

  • Run IT as a business
  • Relate IT services, staff, and management technology to IT processes
  • Assess current and desired states and identify potential gaps
  • Prioritize work efforts
  • Begin organizational realignment discussions
  • Pinpoint areas to apply process-enabling technologies
  • Identify in-sourcing and outsourcing opportunities
  • Manage the lifecycle of IT services